AI use
Last updated 12 October 2026
reeview uses AI in three places. This page says exactly how.
Review drafts
When a customer finishes a survey and the business has the draft feature switched on, the customer can ask for a draft review. The draft is written from the answers the customer tapped and the words they typed. No name, phone number or other identifier is included, because reeview does not collect any. The customer reads the draft, can edit it, and decides whether to post it themselves. Nothing is ever posted automatically.
The text is sent to an AI model through OpenRouter, which routes it to a model provider (see Sub-processors). Drafts can be imperfect, and the customer is responsible for what they post. At 4 and 5 stars, the answer about what could be better is kept out of the draft; the survey tells the customer that part stays between them and the business.
Reply drafts
On plans that include the reviews page, a business can ask for a draft reply to a review of its own. The draft is written from the review (its text, star rating and the reviewer's first name) and the choices the business tapped. The business reads and edits it, and nothing is posted unless the business posts it. Requests go through OpenRouter and are set to route only to providers that do not store or train on them. We do not use Google user data, including reviews read from a linked Google Business Profile, to train AI models.
Monthly summaries
On plans that include it, an AI model writes a short monthly summary for the business. It receives counts and ratings only, never what customers wrote.
What we do not do
We do not ourselves use customers' words to train AI models, and we do not use AI to decide who sees the review option.